Refund & Returns Policy

Effective Date: February 13, 2025

Thank you for shopping with CrystalInfusedH2O.com, operated by Perkinson, LLC. We strive to ensure that our customers are completely satisfied with their purchase. If you are not entirely satisfied with your order, we’re here to help. Please read our policy below for details on returns, exchanges, and refunds.

1. Returns

Eligibility for Returns

We accept returns within 30 days of the purchase date. To qualify for a return, your item must:

  • Be unused, in its original condition, and in the original packaging.
  • Include all accessories, protective sleeves, and instruction booklets.
  • Not be a final sale or non-returnable item (e.g., customized or personalized bottles).

Non-Returnable Items

Certain items are non-returnable, including:

  • Items marked as “Final Sale.”
  • Gift cards.
  • Used or damaged items due to customer misuse.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer support at [email protected] with your order number and reason for the return.
  2. We will provide you with a Return Authorization (RA) number and instructions on where to send your item.
  3. Securely pack the item and include a copy of your receipt or proof of purchase.
  4. Ship the return to the provided address using a trackable shipping method.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

2. Refunds

Processing Your Refund

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days to the original payment method.
  • If your refund is delayed, please check with your bank or credit card provider, as processing times may vary.

Partial Refunds

Partial refunds may be granted under the following conditions:

  • Items returned in a condition different from their original state.
  • Missing parts or packaging.

3. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at [email protected] with photos of the defective item and your order number. We will provide further instructions on the exchange process.

4. Damaged or Defective Items

If you receive a defective or damaged product, please contact us at [email protected] within 7 days of receiving your order. Include photos of the damage along with your order details so we can assist you in receiving a replacement or refund.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account or contact your credit card company, as it may take additional time for the refund to be officially posted.
  • If you still have not received your refund after 10 business days, contact us at [email protected] for further assistance.

6. Contact Information

For any questions regarding returns, refunds, or exchanges, please reach out to us:

We appreciate your business and look forward to serving you!